Examples of AI in Customer Service From Companies That Do It Right But one that’s integrated with your customer service management, customer relationships management, or ticketing software can deliver even more value to your customers and customer service team. Plan conversation flows and connect customers with the resources they need to create the best experiences Continue reading

We talk to K-12 professionals every day who want digital student cumulative folders, but are overwhelmed with how to begin the process. They stare at the room(s) full of filing cabinets with a look of dread/panic until they quietly shut the door and continue with paper creating processes. The process of going paperless isn’t easy, Continue reading

For young people graduating high school in the midst of a pandemic, a gap year before starting college is becoming a more popular option. The changes to the traditional “college experience” and added stress due to COVID-19, including remote learning, social distancing and cancelled events, is causing many college students to just take a year Continue reading

2020 will certainly be remembered for the coronavirus pandemic but in K-12 education, it will also be remembered as the year online learning was implemented for nearly all students in a very short period of time. Teachers are learning on the fly how to engage children in new ways and provide effective lessons across digital Continue reading

The way we all engage and interact with the world has changed dramatically over the past decade. Students today have never experienced life without technology, constant connectivity, and endless choices. Yet for some reason, many of our classrooms still look exactly the same as they did 50 years ago. But, with bold innovations in classroom Continue reading

With the ever-increasing multitude of documents and paperwork required to manage a school district, education administrators are looking for new and improved tools to help streamline the process. That’s why electronic document management for K-12 schools is becoming the norm in districts all over the world. But not only does document management reduce the time Continue reading

Concern over protecting sensitive student records has increased over the past decade. And now it seems the law is catching up. Just last year, 14 states passed new laws aimed at limiting access to student records. But while these laws will provide necessary protections for students and their families, they can also create a whole Continue reading

While it is commonly assumed that the primary targets of cybercrime are major institutions like banks, large multinational corporations, and government offices, the reality is that pretty much every organization that stores personal information is a target for hackers and cybercriminals. In fact, according to a cybercrime report by Barclaycard, 48 percent of small and Continue reading

Easing the Transition With all the documentation involved, and all the various departments that make up a school district’s organizational structure, implementing document management is perhaps more valuable in the k-12 sector than anywhere else. If you think faster, more efficient data management and document routing could help your school district run more smoothly, investing Continue reading